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“At one point flights were canceled and no one was warned,” Ms Wareus said. “We spent about 10 hours queuing and they were still checking people out, which was ridiculous.”
Miss Wareus found a hotel and booked an American Airlines flight ticket and bombed the $1300 she doubted would recover.
FlyersRightsThe nonprofit organization that promotes passenger rights recommends that when passengers write to airlines, they copy the Department of Transportation to pressure the agency to order adequate spare equipment and a minimum crew, and to force airlines to place flyers stranded by other carriers.
“It used to be the rule and now it’s strictly optional,” said Paul Hudson, president of FlyersRights. “Most major airlines will no longer accept a low-cost airline ticket when there is a cancellation.”
Request an alternative route
In July, when her 8:00 PM flight from Los Angeles to Albuquerque was canceled at 2 am due to a mechanical failure and was rescheduled for the next day, Lani Rowe, a social media worker in Taos, NM, received a hotel coupon. After a $30 cab ride, she discovered that the hotel didn’t recognize the coupon and it was sold regardless. On his return to the airport around 4am, he was told by the airline that he could be reimbursed if he could find a hotel.
“This is a lot of maybe I don’t want to deal with,” he said, choosing to stay at the airport, asking to be put on an American plane to Santa Fe, NM the next morning. to his house. It was successful.
There is no guarantee that an airline will adapt to a change of course, but a polite, realistic and unemotional request can help. Bonnie Richter, a property manager from Detroit, had a tight connection from Amsterdam recently as she tried to get home. Rob Stern, a travel agent based in Raleigh, NC, RobPlansYourTrip.com, and an acquaintance of Ms. Richter suggested using the chat function to talk to the airline about booking a different flight because agents employing these people can manage multiple conversations at once.
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