How Times Reporters Reviewed Amazon Employment Practices

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Back office workers at a different location in Costa Rica described the partial collapse of the company’s permit systems early in the pandemic, which led to issues such as discontinued benefits for Mr. Castillo.

Data from public records showed Amazon’s overall workforce was largely Black and Hispanic, but internal documents revealed disproportionate layoffs of Black workers in JFK8.

After Ms Santos, a worker who was fired for TOT, filed for unemployment, Amazon disputed her benefits. In a secret New York administrative court, the company filed internal policy memos that provide a rare insider’s look at the TOT system.

After nearly 200 interviews, a picture of a company “seeming to be much more sensitive with packages than people” emerged, Kantor said. Amazon had tried to quickly grow its business by creating a giant semi-automatic machine for recruiting and managing – but this system often stumbled.

Ms. Weise was able to confirm that although the company boasts of creating jobs, turnover in warehouses is about 150 percent per year – a figure that has never been reported before – meaning that Amazon has to replace the equivalent of its warehouse workforce every eight months.

That number, and the whole project, took on a deeper meaning when David Niekerk, architect of Amazon’s warehouse human resources system, said that turnover is more or less by design. Jeff Bezos, the founder and CEO of Amazon, had tried to avoid an established workforce, fearing laziness and a “walk into the ordinary”. Because of this, upward mobility and raises for warehouse workers were limited.

As Ms. Kantor wrote and Ms. Ashford continues to report, Ms. Weise led a delicate six-week effort to validate the bulk of information in the story with Amazon and collect their responses. By then, the company had provided some input, including a round of JFK8 by the general manager and an interview with Ofori Agboka, head of human resources for warehouses, who defended Amazon but acknowledged that the company relied heavily on technology and itself. -service.

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