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The setbacks were evident for travelers across the country. On the morning of Christmas Eve, mats, blankets and pillows covered the floors of Twin Cities airport, where people were forced to sleep the night before.
Catherine Lynn, a sales specialist in Watersound, Fla., said she had been trying to book a flight for her son for more than two hours on Friday and learned that her flight had been canceled that afternoon when she tried to check in on the Delta app. .
Ms. Lynn said she was happy to be able to book a new flight ticket for her son for Friday evening, but said she would have to travel to a farther airport to pick him up and would likely miss her Christmas Eve dinner.
Cesar Zerrato, of Elizabeth, New York, at the end of the line to rebook flights, let out a long, agonizing groan that caught the attention of several passengers waiting at Kennedy International Airport in Queens, NY.
Mr. Zerrato, 52, was supposed to be in Bogota, Colombia with his family for Christmas. Instead, it got caught in an airport loop. On Wednesday, her flight from Fort Lauderdale, Fla. to Bogota was canceled and she returned to the Northeast for a flight from JFK to Bogota, but now that flight has also been cancelled.
Was trying to rebook a flight scheduled for Christmas morning.
Mr. Zerrato, who continues to exercise on Friday in the jeans and Star Wars T-shirt he’s been wearing since Wednesday, described the journey as “always, lines, lines”.
He had returned to New York, but had no suitcase. She feared that her bags had managed to do what she couldn’t: get on a plane out of the country.
Sean Piccoli, Madeleine Ngo and Nicholas Bogel-Burroughs contributing reporting.
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